Reference

Open your account with clear data terms

Your account setup, DANA, OVO, GoPay and QRIS wallet records, and lobby activity are covered in this Privacy Policy before you join.

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olx90 Open your account with clear data terms
CONTACT ROUTES

Contact us about privacy choices

Fast privacy help matters when your phone changes, your wallet number is updated, or your login looks unfamiliar.

Live chat Use live chat from the lobby footer between 09:00 and 01:00 WIB for privacy…
WhatsApp support Message our WhatsApp support line from the number linked to your account when you…
Email request Send privacy requests by email when you need a written trail for correction, deletion…
DATA CARE

Check how we protect your records

Practical privacy controls start inside your account, not in a long legal paragraph. From the menu, open Account, then Profile, then Security to update your password, confirm your mobile number, and review…

Account data

We collect registration details such as username, mobile number, password hash, language setting, and account status. These records let us create your account, confirm access, and respond when you request a privacy change.

Wallet records

DANA, OVO, GoPay and QRIS activity may create transaction ID, amount, time stamp, wallet name, and verification status records. We use them to match payments, handle disputes, and keep an auditable wallet trail.

Device checks

We record practical device details such as IP address, browser type, screen size, and login time. These checks help us spot unusual access when your account is opened from a new phone or network.

Cookie controls

Cookies help keep you signed in, remember language choices, and measure page errors. You can clear browser cookies anytime, and you can adjust site cookie choices through Menu, Privacy, Cookie settings.

Retention periods

We keep account and wallet records only as long as needed for account operation, dispute handling, security checks, and lawful record duties. When records are no longer needed, we delete or anonymise them.

Change requests

You can ask us to correct, access, or review removal of personal data through live chat, WhatsApp, or email. We verify the requester first so another person cannot change your account records.

Browse privacy answers before you join

Privacy questions often come up before you open an account, especially when wallet records and device checks are involved. These answers explain how we handle common requests in plain terms. If your case involves a shared phone, a changed number, or a payment record mismatch, contact us with your account ID and the date range you want checked.

We collect the details needed to create and secure your account, such as username, mobile number, password hash, account status, login time, and device data. We do not ask for unnecessary identity files during basic account setup.

Wallet records help us match deposits or withdrawals to your account, check transaction status, respond to payment disputes, and prevent account misuse. Typical records include transaction ID, amount, time, wallet channel, and verification result.

Yes. Contact live chat, WhatsApp, or email with your account ID, registered mobile number, and the detail that needs correction. We verify you first, then update records that are inaccurate and can be changed.

Cookies keep your session active, remember basic choices, and help us understand page errors. You can clear them in your browser, and you can manage site choices through Menu, Privacy, Cookie settings after login.

Support chat records are limited to staff who need them to answer your request, check account history, or escalate a privacy case. We do not use support chats to sell your data to outside marketers.

We keep records while your account is active and for a reasonable period after closure when needed for disputes, security checks, wallet reconciliation, or lawful record duties. After that, we delete or anonymise them.

Yes. Access and eligibility depend on local law and are available only where local law permits. Location, IP, device, and account records may be checked when we need to apply regional access rules.