Reference

Open Your Account With Clear Legal Terms

olx90 puts account terms, privacy choices, cookie use, and payment-record checks in one legal page so you know what applies before you open an account.

Account termsPrivacy choicesCookie controlsLocal-law access
olx90 Open Your Account With Clear Legal Terms
CONTACT PATHS

Contact Us About Legal Requests

Fast legal contact matters when you need a correction, account access check, or payment-record copy.

Live chat Use live chat for urgent legal access questions, especially when a login, withdrawal check…
Email desk Send document-heavy legal requests by email when you need to attach screenshots, payment receipts…
Logged-in form Choose Profile > Help > Legal request for account data copies, correction requests, cookie…
DATA HANDLING

Control Your Data And Account Records

Strong legal handling starts with clear records and narrow access. We collect only the account, device, payment, and support data needed to operate your wallet, apply our terms, prevent account misuse, and…

Account identity

Your registered name, mobile number, username, and login history help us confirm who is asking for a legal change. We use those checks before sharing records or changing account data.

Payment records

DANA, OVO, GoPay, and QRIS records are kept as transaction references for wallet credits, withdrawals, reversals, and disputes. We check timestamps, sender names, and receipt IDs when a legal request involves money movement.

Cookie choices

Cookies support login sessions, language settings, device recognition, and fraud checks. You can clear cookies in your browser, but we may ask for a fresh login when your device no longer matches prior access records.

Security checks

When a new device signs in or a payment name differs from your account name, we may pause sensitive actions and ask for confirmation. This is part of our legal duty to protect account records.

Retention periods

We keep account, payment, chat, and dispute records only for operational, legal, tax, and security needs. Retention length can differ by record type, and we explain the applicable reason when you ask.

Change requests

Ask us to correct a spelling error, mobile number, or account detail through the logged-in legal form. We may request proof before making changes that affect payments, withdrawals, or account ownership.

Find Answers On Legal Rights

Your legal questions should have direct answers before you open an account or send documents. This FAQ explains how we treat data requests, local-law access, payment records, cookies, account changes, and contact timing. If your issue involves a specific wallet receipt or login event, include the date, device, and payment rail so our team can locate the right record.

Your account is subject to our terms on eligibility, identity checks, wallet records, content access, and conduct. Access depends on local law and is available only where local law permits, including for Indonesia-based account activity.

Log in, open Profile > Help > Legal request, and choose the data-copy option. Add your username, registered mobile number, and the date range you need so we can search the correct account records.

We keep those records to verify wallet credits, withdrawals, refund checks, and disputes. A receipt ID, timestamp, wallet name, and account username help us confirm what happened without exposing another person's data.

Yes, you can request a correction through the logged-in legal form. We may ask for proof when the change affects account ownership, wallet matching, withdrawal checks, or access to past transaction records.

Cookies help us keep your session active, remember device signals, and flag unusual access. If you clear them, you can still log in, but we may require fresh confirmation before sensitive account actions.

Our support desk is active from 09:00-23:00 WIB. Simple correction questions can move faster, while payment disputes, account ownership checks, and data-copy requests may need more time for identity and record checks.

Use live chat first if the issue is urgent, then submit the logged-in legal form with the DANA, OVO, GoPay, or QRIS receipt. We match the receipt to your account before giving a case response.